bitso88 Privacy Policy

1. Introduction

bitso88 is committed to protecting the privacy and security of all players who use our online casino and sports betting platform. We understand that trust is the foundation of any lasting relationship — and that trust begins with transparency about how we handle your personal data.

This Policy applies to all personal information collected through the bitso88 website, mobile interface, customer support channels, and any other touchpoints through which you interact with us. It should be read alongside our Terms & Conditions, which govern your use of the Platform.

We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as applicable PAGCOR regulatory requirements.

2. Data Controller

For the purposes of applicable data protection law, bitso88 is the data controller responsible for your personal information collected through the Platform. Our designated Data Protection Officer (DPO) can be reached via the contact details provided in Section 15 of this Policy.

3. Information We Collect

We collect personal information in the following categories:

• Registration Data: Full name, date of birth, nationality, residential address, email address, and mobile number provided when you create a bitso88 account.
• Identity Verification Documents: Government-issued ID (e.g., Philippine passport, SSS ID, driver's licence, PhilSys national ID), selfie photographs, and proof of address documents required for KYC (Know Your Customer) compliance.
• Financial Data: GCash account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records denominated in PHP.
• Gameplay Data: Game session logs, wagering history, win/loss records, bonus usage, and responsible gaming tool settings.
• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and session timestamps collected automatically when you access the Platform.
• Communications Data: Records of your interactions with our customer support team via live chat, email, or any other channel.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications and the types of offers you have engaged with.

4. How We Use Your Information

bitso88 uses your personal information for the following purposes:

• Account Management: To create, verify, and maintain your bitso88 account, including age verification to confirm you are 21 years of age or older as required under Philippine gaming regulations.
• Transaction Processing: To process deposits, withdrawals, and bonus credits in PHP via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and PESONet.
• Regulatory Compliance: To fulfil our obligations under PAGCOR licensing requirements, anti-money laundering (AML) laws, and the Data Privacy Act of 2012, including the filing of suspicious transaction reports where required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, collusion, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall quality and performance of the bitso88 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw consent at any time.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support channels.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information

bitso88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, and PESONet, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity documents and confirm your eligibility to use the Platform.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory directive.
• Technology Service Providers: Cloud hosting providers, cybersecurity firms, and analytics platforms engaged under strict data processing agreements that prohibit independent use of your data.
• Game Content Providers: Licensed game studios whose titles are available on the bitso88 Platform, to the extent necessary for game operation and dispute resolution.

All third-party service providers engaged by bitso88 are contractually required to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions.

7. International Transfers

Some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, bitso88 ensures that appropriate safeguards are in place — including contractual clauses approved by the National Privacy Commission — to protect your data to a standard equivalent to that required under Philippine law.

8. Data Retention

bitso88 retains your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML obligations under Philippine law.

Financial transaction records are retained for a minimum of five (5) years from the date of the transaction. Communications with customer support are retained for three (3) years. Where data is no longer required for any lawful purpose, it is securely deleted or anonymised.

9. Security Measures

bitso88 implements a comprehensive set of technical and organisational security measures to protect your personal data, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords (hashed) and financial credentials.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• 24/7 monitoring of our systems for suspicious activity and potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, bitso88 will notify the National Privacy Commission and affected individuals in accordance with the timeframes prescribed under the Data Privacy Act of 2012.

10. Cookies & Tracking Technologies

bitso88 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications from bitso88.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform.

11. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bitso88:

• Right to be Informed: The right to know how your personal data is being collected and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

12. Children & Minors

The bitso88 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming laws. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated data, and report the matter to the relevant authorities where required.

Parents and guardians who believe a minor may have accessed the bitso88 Platform are encouraged to contact our support team immediately at [email protected].

13. Third-Party Links

The bitso88 Platform does not contain links to third-party websites. However, if you access the Platform through a third-party referral source, please be aware that those third-party sites operate under their own privacy policies, for which bitso88 accepts no responsibility. We encourage you to review the privacy policy of any site you visit.

14. Changes to This Policy

bitso88 reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish the revised Policy on the Platform with an updated effective date and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the bitso88 Platform following the publication of a revised Policy constitutes your acceptance of the changes. If you do not agree with any update, you must cease using the Platform and may request account closure by contacting our support team.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the bitso88 Data Protection Officer:

• Email: [email protected] (plain text — not a link)
• Live Chat: Available 24/7 via the Platform
• Peak Support Hours: 6:00 PM – 12:00 AM PHT

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.